In 1998, long before the term "managed services" became an IT industry buzzword, the SLPowers team was hard at work developing today's gold standard. The small-to-medium business IT support industry relied on a chaotic model whereby service providers only talked to their clients when there were troubles. Subsequently, IT companies were only ever speaking with unhappy clients. Furthermore, every time a customer had troubles, the service provider got to bill them by the hour. So where was the incentive to make that customer's network trouble-free?
There had to be a better way. We set out to align our client's goals with our own. Our customers wanted trouble-free networks and affordable support. We wanted to charge a fair price and maintain happy customers. And so, we began to develop our program. Our first four customers were on-board by 1999...the rest is managed services history.
Our award winning IT management and continuity platform, Guaranteed Networks®, was designed to fulfill the total IT support requirements of small business, or enhance the existing IT staff of larger organizations, by off-loading the mundane "back-end" tasks that well-run IT departments know to outsource.
We deliver these services in a number of flavors to fit your needs, your environment, and your budget.
Today we have 34 full-time engineers and technicians—30 of them right here in South Florida—and we make the security of your information the centerpiece of everything we do. Our technical resources are deep enough to enable us to develop experts in a wide range of subject areas, including storage, virtualization, cloud services (both public and private), and security. We are large enough to respond quickly when you need us, and small enough to customize a support program that fits you like a glove.
By the way, those initial 1999 managed services customers? They’re still with us.
Contact us and discover what hundreds of clients have already experienced: the Guaranteed Networks® difference.