Network Assessments & Testing


“You want us to manage WHAT???”

Due diligence is a critical step in choosing a managed services provider—on both sides of the relationship.

When evaluating prospective MSPs, you should ask each of them for the names of existing clients of roughly your size, who receive the same type of support you’re looking to receive. You should also check managed service industry sources, such as MSPmentor and CompTIA, to validate the legitimacy of the provider under consideration. And you should ask to meet the engineer who will assume responsibility for your network, as well as his or her manager, and the person in charge of your soon-to-be helpdesk.

As the oldest and largest MSP in South Florida (it’s not close), we also perform due diligence before taking on a new managed services client. We spend a lot of time exploring what you want and need from a provider, asking questions most of our competitors never even consider. We might talk to important stakeholders in your organization, to find out what frustrates them about their current IT support solution. And we conduct a full network evaluation before we start the intake process.

Trust us, you wouldn’t want it any other way.

Let’s date before we move in together.

At SLPowers, we find it amazing that some MSPs don’t bother performing a network evaluation before developing a proposal to manage a new client environment. How can they possibly know whether they possess the skillsets and processes needed to make the work lives of your employees better?

The answer is, they can’t. The best they can do is sell you on their offering, and hope there will be a fit after the ink on the contract is dry.

That doesn’t work for us, and it shouldn’t work for you, either. 

SLPowers realizes that the best way for each of us to assess that fit, and to try each other on for size, is to conduct a thorough network assessment before entering into a long-term support relationship.

 

Do you want to move your headache, or cure it?

A detailed network evaluation gives us—and you—the clearest picture of the current state of your network. It tells us in granular detail which components are working just fine, and which ones aren’t. Even among the problem areas, we are able to separate those issues that affect your security or the optimal performance capabilities of your people from those that represent more of a nuisance.

Sometimes we find gaping holes in a network that need to be fixed immediately. Other times we uncover significant shortcomings that absolutely impact the performance and reliability of a client’s network. Identifying and fixing issues that make a network harder to manage is an important undertaking at the outset of a managed services relationship. 

Otherwise you’ll be taking the same headaches that derive from your current network setup, and transporting them to our Guaranteed Networks platform. We’d rather take the trouble to cure them before we do that.

 

An SLPowers Network Evaluation is a lot more than a quick scan.

In fact, an SLPowers Network Evaluation assesses 108 different considerations across all functional areas of your IT environment, including:

  • Interview of Key Personnel
  • Windows Infrastructure
  • Application Discovery & Documentation
  • Exchange Server Inspection
  • Server Inspection
  • Network Infrastructure
  • Backup Inspection
  • Power Infrastructure
  • Antivirus Inspection
  • Firewall Inspection (does not include pen test)
  • Printer Inspection
  • Internet Connectivity
  • Cable Infrastructure
  • Wireless Access Inspection
  • Disaster Recovery Analysis
  • Workstation Inspection

Because each client is different, and grapples with challenges that are unique to their environment, the amount of time we spend investigating any given issue varies from one engagement to the next. 

Your evaluation will be conducted by an experienced senior network engineer, using an array of diagnostic tools second to none. He or she will be onsite for a portion of the engagement, but will conduct several tests (and evaluate the findings) remotely. The results of the assessment will be presented in a comprehensive report which includes an easy to reference executive summary and full documentation. This report undergoes peer review by another senior network engineer, and is written in business English, not technical jargon. 

Most important, our findings are clearly prioritized so that you can easily separate the “need-to-have’s” from the “nice-to-have’s” for budgetary and planning purposes. 

Contact SLPowers to find out more about our network assessments. “Getting to Know You” was never so valuable.